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"ROI 's superior knowledge for marketing the web site is
outstanding. A winner."
- S. R. Calvin
Calvin Academy
"We are swamped with the initial responses from our WWTE web site
and thus would like to cut back by 50% the promotion on that site."
- R. A. McNae
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Building a Brand Online |
| Your Brand is in the Eye of the Beholder. |
My definition of a brand was recently quoted in an article in Senior Market Advisor.
This is a good opportunity to clarify and elaborate on that topic.
When asked to define brand, I said, "There are two things we generally refer to as a 'brand.'
One is the physical representation -- the company logo. The second is the bundle of qualities
that we hope people have in mind when they see our brand image or think about the brand name."
It is not a monumental task to create a brand logo, and with advertising and PR you can build
brand recognition, but building brand perception, that "bundle of qualities we hope people have
in mind when they see our brand name or image," -- building brand perception takes the full force
of the enterprise.
Brands can be built or undermined by our employees, our PR firm, our ad campaigns, our business
letters, our business partners, our customers and now, our websites, our affiliates, and the way
we handle email.
Over the next few posts I will share the insights and opinions about branding on the Internet
drawn from ten years of online marketing.
In the meantime, I am sharing my full e-mail interview about branding
with the reporter from Senior Market Advisor, Amanda Buchanan.
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